Frequently Asked Questions

We specialize in providing IT Managed Services to a wide range of commercial businesses.  IT Managed Services refers to the practice of outsourcing the responsibility of maintaining, managing, and anticipating the need for IT processes, services, and functions within a business.  By allowing NetAdmins to manage and maintain your critical IT environment, client organizations are able to better focus on their core business activities.

With our fully managed service package, we can take over all IT duties, so you don’t need to worry about hiring your own team to ensure your network and data are secure while being flexible enough to allow for growth.  NetAdmins provides a full suite of cybersecurity, network support, cloud solutions, IT consulting, and data backup and recovery for businesses in New Brunswick and surrounding areas.

Key Aspects:

• Proactive Management: MSPs continuously monitor and manage IT infrastructure to prevent issues before they occur.
• Remote and On-site Support: Providers offer support through remote troubleshooting and, if necessary, on-site assistance.
• Service Level Agreements (SLAs): Clear agreements outline the MSP’s responsibilities, performance standards, and expectations.
• Cost-Effective: Typically delivered via a subscription model, offering predictable and controlled IT costs.
• Comprehensive Services: Includes IT infrastructure management, network security, cloud services, data backup, cybersecurity, helpdesk support, and more.

Benefits:

• Reduced Downtime through proactive maintenance
• Improved Security with up-to-date protections
• Scalability to adapt to business growth
• Access to Expertise without hiring in-house specialists

Example Services:

• Network Monitoring and Management
• Cybersecurity and Threat Protection
• Data Backup and Disaster Recovery
• Mobile Device Management (MDM)
• Help Desk and User Support
• IT Consulting and Strategy

Yes! NetAdmins provides remote and on-site IT support for businesses across New Brunswick and the Maritimes, ensuring prompt service wherever your business operates.

We are fortunate to have a long list of diverse customers representing multiple industries that include Education, Legal, Accounting, Financial Services, Healthcare, Industrial, Construction, Energy, Faith-based Organizations and Hospitality sectors.

We primarily work with businesses that have 10 or more computers or devices (also known as end points) and are looking for proactive IT management and support.

We offer cybersecurity solutions including proactive monitoring, endpoint protection, penetration testing, employee training, and incident response planning tailored to your needs.

Yes, we provide Employee Phishing Simulations and Training Programs to strengthen your organization’s cybersecurity defenses.

Contact us immediately at 1-866-638-2364. We’ll perform a rapid assessment to contain the issue, identify the source, and minimize damage to your operations.

Absolutely! We specialize in Cloud Migration Services for platforms like Microsoft 365 and Azure, ensuring a smooth transition to the cloud.

We first assess your current backup and recovery strategy to understand what works today and what doesn’t.  We will work with you to establish your optimum Recovery Time Objective and other requirements before creating a plan tailored to your needs.  In the end, we will implement secure, automated backups with quick recovery options to ensure your data is protected from loss or corruption, even during major disruptions.

Yes, we provide secure and seamless solutions for remote work, including VPNs, cloud-based collaboration tools, and endpoint management.  Also, our Customer Service team is available 24\7.

Our response times are defined in Service Level Agreements (SLAs). For critical issues, we aim to respond within 15 minutes.

Yes, we are happy to provide a free network and cybersecurity assessment to qualified businesses to help identify areas where your IT infrastructure can be improved.  This will help identify vulnerabilities ranging from open ports and unsecure connections in your environment to alerting you if any of your information has made its way onto the Dark Web.

Yes, most Managed IT Services require contracts of 1 to 3 Years, ensuring long-term planning and proactive support. However, we also offer Short-term Project Work.

Pricing varies based on your business size and needs. Schedule a Free Discovery Call to discuss tailored solutions.

As a locally owned and operated business for nearly 20 years, we understand the challenges of businesses in our area.  We provide personalized, local support, without all the “techy speak” that others use.  Our team live within 20 minutes of our office (located in the heart of Saint John) and are proud to call New Brunswick our home.  Additionally, we pride ourselves on quick on-site response times, and tailored IT solutions.

Yes, we’re equipped to support businesses with locations across New Brunswick and beyond, with centralized management for seamless operations.  Some of our customers have locations across Canada which we support with our customized remote solutions.

Our team regularly attends industry events, training sessions and industry peer groups to ensure we stay ahead of the curve and are able to bring cutting-edge solutions to businesses in Saint John, Fredericton, Moncton, and beyond.